People are well familiar with the term e-commerce and having lots of activity with e-commerce. But some of them might not know what the ethics in e-commerce are. The crime in e-commerce is too many as the number of online buyers keeps on growing. There are no rules in e commerce but there are e-ethics for e-commerce.
First is to post your business policies. People in e-commerce are virtual people. But they need to trust each other in dealing with something. A business policy is a must to ensure trust developing especially from the seller to the buyer. Be straight at the first start to the costumer. Then you must honor your policies. Keep your promise. Do not promise anything that cannot be done. If you plan to have money back guarantee so do it. It is not ethical to break your policies.
Do not create agenda. For example laptops: only $9.99. But when the people click on it, it just rubbish. Do not lie or loll your costumer. No one likes to be fool and it is a waste of time and an insult to the individual intelligence. Then protect your buyer’s privacy. If you have a list of your buyers, do keep their email well. Do not sold or pass them to other marketing data company. You should at the first place stated in your policies which is your name is private and confidential. And prove it. People hate to have spam in their mails.
Finally make sure your site is secure. In e – commerce business, you will have almost full info of your client such as address email, credit card number and others. Due to that, it is your responsibility to protect it. Well secured your website with fire wall, anti malware and others. Your costumer will totally upset if they knew your site is not well protected.
E-commerce and ethics is vital, it is about responsibility and trust buildings. No tricky in business, just straight away in giving information. Make sure your clients are happy with the services to ensure long lasting in the nature of e-commerce.
No comments:
Post a Comment